Shipping policy
Dispatch timeframes
In most cases your order will be prepared and dispatched within 3 business days but please allow up to 7 business days, as sometimes the cushions will be made to order.
Delivery timeframes
Once you receive notification that your order has been dispatched, please allow the following target delivery timeframes:
Christchurch customers: A pickup option is available to select at checkout, or your tracked parcel will arrive via courier with a target delivery of by the end of the next business day or the day after.
New Zealand customers: your tracked parcel will travel via courier with a target delivery timeframe of 2-3 business days following dispatch. Please allow an additional 2 business days for rural addresses.
Australian customers: your signature-required tracked parcel will travel with New Zealand Post’s International Courier service, with a target delivery timeframe of 2-6 business days following dispatch. Once in Australia, delivery will rountinely only be attempted once, if you are not home when delivery is attempted a card will be left and you will need to collect your parcel from the local depot.
Once the parcel is with the courier it is out of our hands - we are not able to guarantee delivery dates or offer refunds for late deliveries.
We are not able to deliver to P.O.Boxes.
Shipping costs
We are currently shipping to New Zealand and Australia.
We have carefully calculated shipping costs to reflect what our actual shipping rates are. If you’re looking for the most economical shipping option we’d recommend buying our beautiful covers without an inner as filled cushions are more bulky and weigh significantly more than the covers.
Indicative Shipping Rates Table (NZD)
Please note: due to variations in the weight of the cushion covers sometimes your shipping rate at checkout may differ to these indicative figures which are based on an average product weight.
| 1-2 covers | 3-4 covers | 5-6 covers | 7-10 covers | 1 filled cushion | 2 filled cushions | 3 filled cushions | 4 filled cushions | 5 filled cushions | More than 5 filled cushions up to 13kg | |
| Christchurch | $9.50 | $9.50 | $9.50 | $9.50 | $9.50 | $9.50 | $9.50 | $9.50 | $9.50 | $19 |
| Rest of South Island | $15 | $15 | $15 | $15 | $15 | $15 | $15 | $15 | $15 | $40 |
| Wellington + Auckland | $15 | $15 | $19 | $19 | $15 | $19 | $30 | $30 | $30 | $45 |
| Rest of North Island | $16.50 | $16.50 | $19 | $19 | $16.50 | $19 | $30 | $30 | $30 | $45 |
| Australia | $25 | $35 | $45 | $45 | $45 | $55 | $70 | $70 | $70 | $125 |
New Zealand customers:
Rural addresses: There is a $6 rural delivery surcharge added.
Stewart Island: There is the $6 rural delivery surcharge added to the Rest of South Island rates.
Waiheke Island: There is a $35 surcharge added to the Auckland rates.
Chatham Islands + Great Barrier Island: Sorry we are not able to deliver to these locations.
For large orders of more than 10 filled cushions, please email us for a shipping quote.
About our packaging
We are proud to ship entirely plastic free. Our cartons are made from sustainable forests, our packaging paper is made from recycled paper, and even our paper tape is plastic free.
If you order your cushion without an inner, it is rolled around a recycled cardboard tube to prevent creasing, wrapped in paper and dispatched in one of our sturdy custom boxes.
If you order your cushion with an inner, it is wrapped in paper and dispatched in a sturdy box.
Missing or damaged packages
In the situation where an item is damaged during shipping or you believe it to be missing, please notify us immediately by emailing us so we can work on a solution.